Verify sender domain & add SMTP user

If you’re using Mojo Send as your transactional email service, you’ll need to add a few DNS records to your domain to verify it for sending.

Please review your host or DNS provider documentation for information on how to add DNS records.

On Mojo Websites, you will log in to cPanel and open Zone Editor and add the following CNAME records. If you are a pay monthly website customer, we will add these on your behalf.

1️⃣ Log into your Mojo Client Area and browse to your Mojo Send management page

2️⃣ Add your domain and show DNS settings

Enter your domain without https:// and click on the button. Then click on the 'Show DNS Records' link underneath.

3️⃣ Copy each record and paste it into your DNS / Zone editor

Record Type: CNAME
Name / Host: As listed
Value:

dkim.mojomail.co.uk
track.mojomail.co.uk 
return.mojomail.co.uk

4️⃣ Click on the Refresh Status button

Wait up to 24 hours for each badge to signal verified. It should take less than 10 minutes. If this does not work, then double-check you have entered the information correctly.

5️⃣ Scroll down and add an SMTP user

You can enter any username you like and a secure password. The box will signal green when secure enough. These are the details you will need to add to your sending application

💡 Pro tip: Some email applications only allow a single username for both incoming (IMAP/POP) and outgoing (SMTP) servers. In these cases, you can ensure smooth operation by creating an SMTP user that matches your incoming mail username. This way, the application can authenticate correctly for both sending and receiving emails.

✅ That’s it!

You then need to add your first SMTP User